Product Owner As A Facilitator
Occasionally the Product Owner may need to provide some facilitation when needed, and so here are a few things to think about when facilitating discussions with teams or stakeholders.
Safety
In a Sprint Retrospective for example, it is imperative that the attendees are at ease and can have honest and open conversation about what is not working well and suggest insightful improvements. A key ingredient for this to happen is to ensure that the Scrum Team feel safe enough to openly express their opinions in a supportive environment that values their contribution.
The facilitator when facilitating such events should try to provide a safe environment for the open and honest conversations to happen. This may require explicit intervention if a conversation begins to turn into accusations or blaming in order to bring the group back to a supportive mindset, or may involve implicit hosting behind the scenes such as organising our Sprint Review to be done in a café or other creative environment outside of the workplace for example.
The provision of safety is hard won and easily lost, and so the facilitator may need to be very attentive throughout the event or group meeting to ensure that it goes well and provides the highest value possible.
Equal Voice
It is common in many group meetings or events for dominant characters to take control over the current discussion, and for the perspectives of those attendees that think more and talk less to be lost in the conversation.
The facilitator in these situations may need to ensure that the quieter participants can voice their opinions freely with just as much airtime as those louder attendees in order for the group to make the right decisions and avoid bias. This may involve direct intervention to stop the group talking and listen to a quieter attendee’s perspective, draw attention to a particular point that was made, or more implicit approaches such as using a whiteboard to record what was said as a visible reference and reminder for the team.
Consensus or Majority
Two main approaches that may be useful for the group conversation, depending upon the context and the objective of the discussion, is to consider whether a decision should be by consensus of if the majority rules.